Returns & Exchanges

Canada Goose Generations offers a 14-day return policy for all pre-loved items, provided they remain in the same condition as when they were purchased with all original tags attached. We are committed to extending the lifecycle of our products while ensuring your complete satisfaction with every unique piece.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and postal code to select the items you wish to return.

• 2.
  Package Your Item

  Carefully place your item in its original packaging and include the packing slip to ensure efficient processing at our warehouse.

• 3.
  Ship with Prepaid Label

  Download and print the prepaid shipping label provided by the portal, then drop off your package at any authorized courier location.

• 4.
  Inspection and Refund

  Once our specialists verify the item's condition, we will process your refund to the original payment method within 5-7 business days.