Frequently Asked Questions
Everything you need to know about our circular commerce platform.
What is Canada Goose Generations?
Canada Goose Generations is our official resale platform where you can trade in your pre-loved gear for credit and shop a curated selection of authenticated, vintage, and refurbished Canada Goose products.
How do you ensure the authenticity of the products?
Every item listed on Generations undergoes a rigorous multi-point inspection by our team of experts to verify its authenticity and ensure it meets our high standards of quality and performance.
What is the return policy for resale items?
We offer a 14-day return window for items purchased through Generations, provided they are in the same condition as when they were received and have all original tags attached.
How long does shipping take for Generations orders?
Standard shipping typically takes 5-7 business days within Canada and the US. You will receive a tracking number via email as soon as your order has been dispatched.
Are Generations products covered by the Canada Goose Lifetime Warranty?
While the standard lifetime warranty does not apply to pre-owned items, we offer a specialized one-year limited warranty on all Generations products to cover manufacturing defects in materials and workmanship.
How do I trade in my old Canada Goose jacket?
You can start your trade-in online by searching for your item in our catalog. Once approved and received, we will send you a Canada Goose gift card that can be used on our main site or the Generations platform.